ID: com.tcs.cep
Version: 2.0
Size: 3.7 Mb
Customer Portal (CP) Screen Preview
Customer Portal (CP) Details
CP is a one stop reporting app for on the go tracking of all day-to-day business metrics and reports with respect to volume trending, SLA trending, productivity, customer satisfaction, escalations etc. Key Features/benefits • Charts for Volume Trending and SLA trending and productivity • Engagement management – Issue management, MOM, escalations, customer feedback • Team charter, roles and responsibilities, training plan and tracker • Provides role based access at the various engagement levels • Seamlessly integrates and pulls data from other business applications • Visibility to real time information, status and health of the engagement • Business decisions powered through the readily available volume & SLA trending and productivity reports • Transparent metrics reporting and process management • Helps improve customer satisfaction due to timely reporting and communicationWhat's new in Customer Portal (CP) 2.0
• Account based customized governance and delivery reports • Interactive Dashboard for Business Value Realization • Bug fixes for reported issuesDownload Customer Portal (CP) 2.0 APK
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